I have had some appalling experiences in customer service recently.
Just really, really bad; when you feel that you could do their job better with your hands tied behind you back, standing on one leg, with hearing difficulties, and attempting to eat a sandwich, type bad…
However, this lovely graphic from Nickmom made me realise that actually, chatting to customer service is NOTHING like trying to deal with a toddler, particularly a stuntboy toddler who seems to have an uncanny nack for finding trouble in a church….
In fact, perhaps the best way to deal with customer service is to just give in, and pass them over to your toddler?
Toddler or customer services: Toddler wins for you, but what about you?!
BY: ADRIENNE HEDGER AND SHANNON SEIP MARCH 20, 2013
Source: Nickmom
So what do you think, for me its the toddler that wins, but lets have a straw poll in the comments, is it toddlers or customer service? What do YOU feel?
Helen Neale
Helen is a mum to two, social media consultant, website editor and a qualified counsellor with experience of working with both children and adults.She is a registered member of the British Association of Counselling and Psychotherapists, with her own private practise. She also freelances with her local Mind organisation.Since giving up being a business analyst when juggling travel, work and kids proved too complicated, she founded KiddyCharts so she could be with her kids, use those grey cells at the same time, and supplement her counselling income.KiddyCharts has reach of over 680k across socials and the site. The site works with big family brands to help promote their services, as well as offering free resources to parents of kids under 10. She is a specialist counsellor for neurodivergent individuals and brings this expertise to her resources and the site. She is also an ADHDer herself.KiddyCharts gives 51%+ profits to charities, focused on supporting mental health and a community in TanzaniaHelen has also worked as a digital marketing consultant (IDM qualified) with various organisations, including Channel Mum, Truprint, Talk to Mums, and Micro Scooters. She loves to be creative in the brand campaigns she works on.Get in touch TODAY!
Sonia Chatterjee
Friday 8th of April 2016
Hi Helen, Very nice infographics about toddler but we shouldn't consider a toddler is worse than customer service.
Michael Scoates
Wednesday 4th of December 2013
Customer service is pot luck (I used to work at BT, 150 Customer Services). If both parties remember that each other is human then there's probably a good chance of getting things done, but if either is having a bad day then things can go downhill.
The toddler analogy is fantastic, never seen it before so well done! I'd have to say toddlers are worse though because as much as we love them we're not allowed to hang up. Another interesting snippet here is that today's toddlers will never know the satisfaction of slamming a phone down in anger, they'll just get to impotently poke at their touch screen.
Donna
Monday 8th of April 2013
Brilliant! Loving the infographic x